Privacy Policy

Twined ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address (from your social login provider)
• Profile photo (optional, from your social login provider)
• Username (created by you)

Usage Data

We automatically collect information about how you interact with the app:

• Tickets sent and received
• Redemption requests and approvals
• Streak and achievement data
• App usage patterns and preferences

Device Information

We collect device information including:

• Device type and operating system
• Push notification tokens
• App version

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Enable partner linking and ticket exchanges
• Send push notifications about app activity
• Track streaks and unlock achievements
• Improve and personalize your experience
• Communicate with you about updates and features
• Ensure the security of your account

3. Data Sharing

We share your information only in the following circumstances:

• With Your Partner: Your linked partner can see your profile, ticket exchanges, and shared achievements.
• Service Providers: We use third-party services including Supabase (database), RevenueCat (subscriptions), PostHog (analytics), and Expo (push notifications).
• Legal Requirements: We may disclose information if required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. Your data is encrypted in transit and at rest. We use secure authentication through trusted OAuth providers (Google, Apple, Facebook).

5. Data Retention

We retain your personal information as long as your account is active. When you unlink from a partner, relationship data is preserved for 24 hours to allow re-linking. After this period, the data is permanently deleted.

You may request deletion of your account and all associated data at any time through the app settings or by contacting us.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and data
• Opt out of push notifications
• Withdraw consent for data processing

7. Children's Privacy

Our app is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@twined.app